Refund policy
Requesting Returns/Exchanges:
Customers dissatisfied with items may request exchange/store credit.
We offer exchange/store credit, excluding original and return shipping costs and taxes.
Return/Exchange Period:
Items valid for return/exchange within 7 days of receipt.
Refund Policy:
Currently, we only provide store credit, not refunds.
Exchange Conditions:
Items must be returned unused, unwashed, unaltered, undamaged, with original tags, stickers, and packaging.
Transit Responsibility:
We're not liable for loss/damage during return transit.
Customers must ensure secure packaging and use traceable delivery with insurance.
Deductions and Costs:
Original and exchange shipping costs, plus any taxes, deducted from store credit.
Exchange requires payment of new shipping costs.
Exchange Process:
Contact us before returning any product, ensuring correct shipping details.
Provide legitimate tracking details; lost shipments are not our responsibility.
Damaged or Incorrect Product:
Apologies for damaged/incorrect products; we aim to resolve swiftly.
Contact us upon receipt of damaged/incorrect product.
Provide proof within 48 hours.
Do not ship without contacting customer service.
We cover return/exchange shipping costs for damaged/incorrect items.
Items must be in original condition; otherwise, exchange/store credit may be rejected.
Exchange Rejection Criteria:
Stains from makeup, fragrance, fake tan, food, etc., lead to rejection.
Items must be unused, with original tags and packaging.
Proof of damage/incorrect item within 48 hours required; failure may lead to rejection.
Expect rejection if processing time exceeds 30 days.
One of One and Made to Order:
No returns/exchanges/store credit accepted for "ODD" items.
International Orders:
Customer responsible for taxes, customs, duties; lack of information about customs not entertained.
Note:
Items not compliant with return policy will be rejected and returned to the customer at their expense.
For further queries, please contact us enquiryblueprint@gmail.com
Customers dissatisfied with items may request exchange/store credit.
We offer exchange/store credit, excluding original and return shipping costs and taxes.
Return/Exchange Period:
Items valid for return/exchange within 7 days of receipt.
Refund Policy:
Currently, we only provide store credit, not refunds.
Exchange Conditions:
Items must be returned unused, unwashed, unaltered, undamaged, with original tags, stickers, and packaging.
Transit Responsibility:
We're not liable for loss/damage during return transit.
Customers must ensure secure packaging and use traceable delivery with insurance.
Deductions and Costs:
Original and exchange shipping costs, plus any taxes, deducted from store credit.
Exchange requires payment of new shipping costs.
Exchange Process:
Contact us before returning any product, ensuring correct shipping details.
Provide legitimate tracking details; lost shipments are not our responsibility.
Damaged or Incorrect Product:
Apologies for damaged/incorrect products; we aim to resolve swiftly.
Contact us upon receipt of damaged/incorrect product.
Provide proof within 48 hours.
Do not ship without contacting customer service.
We cover return/exchange shipping costs for damaged/incorrect items.
Items must be in original condition; otherwise, exchange/store credit may be rejected.
Exchange Rejection Criteria:
Stains from makeup, fragrance, fake tan, food, etc., lead to rejection.
Items must be unused, with original tags and packaging.
Proof of damage/incorrect item within 48 hours required; failure may lead to rejection.
Expect rejection if processing time exceeds 30 days.
One of One and Made to Order:
No returns/exchanges/store credit accepted for "ODD" items.
International Orders:
Customer responsible for taxes, customs, duties; lack of information about customs not entertained.
Note:
Items not compliant with return policy will be rejected and returned to the customer at their expense.
For further queries, please contact us enquiryblueprint@gmail.com